Shipping Information

Has my order shipped?

Click here to look up your order and see the shipping status.

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How do I get my tracking number?

Click here to look up your tracking number. Please be aware that some shipping methods do not come with tracking information.

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Do you ship to my country?

We ship to the following countries: Czech Republic, Denmark, Great Britain, Finland, Ireland, Norway, Poland, Portugal, Romania and Sweden.

However, there are few cities we do not support.
Spain: Ceuta and Melilla
France: Guadeloupe, Martinique, French Guiana, Reunion, Saint-Pierre and Miquelon, Mayotte, French Southern Territories, Wallis and Futuna, French Polynesia, New Caledonia, Saint Barthelemy, Saint Martin

Country Estimated delivery time (working days)*
Czech Republic 2~3 days
Denmark 2 days
Finland 4~5 days
Ireland 3 days
Norway 2~4 days
Poland 2~3 days
Portugal 3~4 days
Romania 3~4 days
Sweden 2~4 days
United Kingdom 2~3 days

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When will my backorder ship?

Although we try to maintain inventory of all products in the warehouse, occasionally an item will be backordered. Normally, the product will become available within a week. You will receive an email as soon as the product ships. Keep in mind that you will not be charged until your order has been shipped.

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Can I change my shipping address?

Unfortunately, you cannot change your shipping address after you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency when they are submitted and our system can no longer retrieve or change them. If your shipment is not successfully delivered it will be returned to the fulfillment warehouse and a credit will be made to your account.

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Can I change my shipping method?

Unfortunately, you cannot change your shipping method after you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency when they are submitted and our system can no longer retrieve or change them.

More questions? Back to Main Help Page